Shipping and Returns
At Party for Stella your order is personally packed by us with care into suitable sized boxes & parcels. Sometimes we may use recycled packaging. Please ensure you give the full and correct shipping address, as there may be a re-delivery fee. All orders Australia wide are shipped from VICTORIA, 3085, Australia for a flat rate of $9.95 via the Australia Post service.
We offer FREE shipping Australia wide for orders over $120 (excluding large or bulky items).
This service offers proof of postage & parcel tracking. Orders placed prior to 1pm AEST / Monday to Friday will be shipped on the same day wherever possible. For extra peace of mind we offer a signature on delivery option for $12.95 flat rate.
To check the estimated time from shipping to delivery at your destination, refer to Australia Post – please click here. Please allow additional delivery time during busy periods such as Christmas and Easter public holidays. We do not guarantee Australia Post shipping times.
We understand that some things just get left to the last minute! We offer fast shipping via Australia Post’s Express Post service for orders within Australia for a flat rate of $15.95. Orders received prior to 1pm /AEST Monday to Friday are typically dispatched the same day. This service is shipped from Melbourne and takes approximately 1-3 business days depending on your location. Please allow extra time outside of major city CBD postcodes as Australia Post’s next day guarantee may not apply.
For further details on express postage to your area, please refer to Australia Post.
We currently only ship our wholesale Party for Stella range internationally. This includes our plates, cups, napkins and cake toppers. If you would like to become a Party or Stella stockist please contact us at: [email protected] and register your interest on our wholesale section.
Party for Stella handles returns and processes refunds in accordance with the Australian Consumer Protection legislation. We are committed to customer satisfaction and ensure all products are in excellent condition prior to being dispatched. In the unlikely event you receive an item that is faulty or damaged please notify us via the following email: [email protected] within 14 days of your purchase so we can assist you. Please state reason for return and attach a photo of the defective product.
To be eligible for a refund please note the following when placing your order:
- Your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
- Sale items cannot be refunded
- We do not offer refunds for change of mind or general dislike.
- We are unable to offer a refund on items which have small variations in colour and pattern.
- You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Party for Stella takes no responsibility for returns lost in transit
The defective products will need to be sent back in its original packaging within 14 days of purchase along with a copy of the invoice or receipt. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Party for Stella.
Party for Stella takes no responsibility for goods damaged in transit or returns lost in transit once they have left our warehouse. Please contact Australia Post regarding the lost package or damage.